Your Privacy, Our Concern
In accordance with the Privacy Act (1988) all information collected in this practice is treated as "sensitive information". To protect your privacy, this practice operates strictly in accordance with the Act. The Australian Privacy Principles (APP) require that fully informed voluntary consent is obtained before or as soon as practical after the collection of health information by all members of a medical practice team. We use this information you provide to manage your personalhealth care. Your information may be shared with other health providers from time to time. This may include referring doctors, pathology laboratories, radiology practices, or other healthcare providers. Some information may also be provided to Medicare and private health funds, if relevant, for billing and Medicare rebate purposes and other organizations responsible for the financial aspects of your care. The privacy of individual patients is strictly maintained at all times by this practice.
If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our clinicians and practice staff to access and use your personal information, so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.
What personal information do we collect?
The information we will collect about you includes:
How do we collect your personal information?
Our practice will collect your personal information:
76 Edwin Street Heidelberg Heights VIC 3081 T: 9459 4415 F: 9459 4436 E: firstname.lastname@example.orgW:endomelb.com.auyour health fund, Medicare, or the Department of Veteran's Affairs (as necessary).
Who do we share your personal information with?We sometimes share your personal information:
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt - out of direct marketing at any time by notifying our practice in writing.
How do we share this information?
Our doctors and staff collect information from patients primarily to provide proper care and treatment. We have a legal and ethical duty to protect patient information. Patient information may have to be disclosed to other doctors, nurses’ therapists and medical technicians so that proper health care is not compromised. In some situations, it may be necessary to contact your your healthcare providers urgently via email, which may not be secure.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms:
The practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy in a secured environment. All due care will be taken to ensure the protection of patient privacy during the transfer, storage and use of personal health information.
Retention of medical records is for a minimum of 7 years from the date of last entry into the patient record unless the patient is a child in which case the record must be kept until the patient attains the age of 25 years of age.
76 Edwin Street Heidelberg Heights VIC 3081 T: 9459 4415 F: 9459 4436 E: email@example.comW:endomelb.com.au
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 30 days upon receipt of your request.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager.
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
The management of Endocrinology Melbourne understands the importance of confidentiality and discretion with the way we manage and maintain the personal information of our patients. We take complaints and concerns regarding privacy seriously. In the instance where you are dissatisfied with the level of service provided within the clinic we encourage you to discuss any concerns relating to the privacy of your information with the Practice Manager or your Doctor. You should express any privacy concerns you may have in writing. We will then attempt to resolve your complaint within 30 days and in accordance with our resolution procedure.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to Office of the Australian Information Commissioner (OAIC): For further information visit www.oaic.gov.au or call the OAIC on 1300 336 992.
Policy review statement