In accordance with the Privacy Act (1988) all information collected in this practice is treated as "sensitive information". To protect your privacy, this practice operates strictly in accordance with the Act. The Australian Privacy Principles (APP) require that fully informed voluntary consent is obtained before or as soon as practical after the collection of health information by all members of a medical practice team. We use this information you provide to manage your personal health care. Your information may be shared with other health providers from time to time. This may include referring doctors, pathology laboratories, radiology practices, or other healthcare providers. Some information may also be provided to Medicare and private health funds, if relevant, for billing and Medicare rebate purposes and other organizations responsible for the financial aspects of your care. The privacy of individual patients is strictly maintained at all times by this practice.
If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor, as appropriate.
When you register as a patient of our practice, you provide consent for our clinicians and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits, and business processes (eg staff training).
The information we will collect about you includes:
Our practice will collect your personal information:
We sometimes share your personal information:
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt - out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms:
The practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy in a secured environment. All due care will be taken to ensure the protection of patient privacy during the transfer, storage and use of personal health information.
Retention of medical records is for a minimum of 7 years from the date of last entry into the patient record unless the patient is a child in which case the record must be kept until the patient attains the age of 25 years of age.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 30 days upon receipt of your request.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager.
The management of Endocrinology Melbourne understands the importance of confidentiality and discretion with the way we manage and maintain the personal information of our patients. We take complaints and concerns regarding privacy seriously. In the instance where you are dissatisfied with the level of service provided within the clinic we encourage you to discuss any concerns relating to the privacy of your information with the Practice Manager or your Doctor. You should express any privacy concerns you may have in writing. We will then attempt to resolve your complaint within 30 days and in accordance with our resolution procedure.
If the complaint has not been resolved to your level of satisfaction all complaints should be directed to Office of the Australian Information Commissioner (OAIC): For further information visit www.oaic.gov.au or call the OAIC on 1300 336 992.